تصنيف تذاكر الدعم العربية تلقائياً (Haystack + Ollama)

flowchart RL S1["1. Receive ticket via webhook"] S2["2. Embed text bge-m3"] S3["3. Few-shot classification pipeline"] S4["4. Confidence threshold"] S5["5. Route to department"] S6["6. Log decision to Postgres"] S7["7. Daily metrics dashboard"] S1 --> S2 S2 --> S3 S3 --> S4 S4 --> S5 S5 --> S6 S6 --> S7 subgraph Tools["🔧 الأدوات المستخدمة"] T0(("Haystack")) T1(("Ollama")) T2(("Postgres")) T3(("FastAPI")) end style Tools fill:#fffbeb,stroke:#f59e0b,stroke-width:1px